About Us
We are an IT consulting company dedicated to exceeding expectations. Founded upon years of experience in large company IT work across multiple verticals, TekVisor realizes that technology is a major investment, and making the most of it requires not only selecting the right systems and software, but also understanding the operational implications of your IT environment.
With over 20 years of employee experience in IT, you can feel comfortable turning to TekVisor to assess technology needs, make systems more effective, and bring your strategy to life!
At TekVisor, your vision is our vision!
Our mission is simple: To bring viable technology strategies and solutions to your company, making IT a strategic partner not an obstacle to success.
Our vision is your vision. As our tagline says, “Your. Vision. Delivered.”
Our operating model is to deliver on strategy, optimize your processes and to get in and out as quickly and efficiently as we can. We desire to create long-term and valuable relationships based on a of a solid balance of people, process, and technology.
About the Team
I am an accomplished and energetic IT professional with more than 25 years of experience. I am a motivated leader with strong organizational, prioritization, and communication abilities. I am driven to implement effective IT Service Management processes and tools, and manage infrastructure efficiently. I have a proven track record of achieving exceptional results through creating and managing highly effective and collaborative teams, implementing cost saving measures, and increasing user productivity.
I have a solid history of achievement in:
IT Service Management
Business Relationship Management
Project Management
IT Strategy Development
Infrastructure Management
Process Development and Management
Global Service Delivery
Operations Delivery
Cost Optimization
Technology Training
Technology Support
Budgeting and Roadmapping
Working with Senior Leaders
Systems Analysis and Design
My Work Experience
Sr Director, Call Center Technology – Local Site IT
Responsible for the successful management of Local Site IT (Desktop Support) across the Spectrum call center footprint. Management of 91 technicians and 6 senior managers supporting 51+ locations. Function as a business partner to the site Vice Presidents, Directors, and other call center senior leadership. Responsible for integrating several legacy teams into a single new team, while significantly expanding the number of locations supported. Responsible for defining the KPIs, metrics and dashboards to successfully manage a geographically diverse team and to ensure that the team achieves the highest levels of customer satisfaction.
IT Business Relationship Manager
Led an IT Service Team (Strategic Business Initiatives) to identify, design, develop, and support IT services across the IT Service Management (ITSM) life cycle, consisting of the Strategy, Design, Transition, and Operate phases. Responsible for identifying business customer stakeholders and understand their business capabilities and priorities. Established, maintained, and nurtured the business customer relationship while defining a communication and collaboration protocol that best fits the customer’s needs.
Computer Science & IT Lesson Reviewer
Vet lessons for accuracy, engagement, and clarity. Copy-edit content to find errors in grammar, syntax, and readability. Provide constructive feedback to other contractors responsible for writing the content. Opportunity to give back to the profession that has brought me so much over the years.
Operations Delivery Manager, Workplace Services
Responsible for all end-user services for a client of 58 locations and 9000+ users. Directed a team of 167 technicians supporting all client users and firm senior leaders. Handled invoice management for the 3rd party support partner. Created strategies to enhance client’s asset management, hiring/termination, and ordering processes. Responsible for attaining defined support SLAs and ensuring all escalations were managed to a high level of satisfaction. Acted as technical lead and project manager on desktop-related projects.
Senior Manager, Enterprise Systems Management
Responsible for all systems management activities within the firm across 50 locations and 7500+ users. Directed team of 7 in executing all efforts around endpoint architecture, software integration, system design and implementation, configuration and asset management, security operations, infrastructure operations, enterprise monitoring, and software development. Created business technology roadmaps and strategies with senior leaders, helped define and execute budgets, and managed complex projects to completion, in order to meet current and future decision making requirements. Planned, coordinated, and directed IT group efforts to ensure the development and implementation of cost-effective systems and efficient computer operations.
Senior Consultant & Team Lead
Managed the global Novell network and directory services environment (1000+ servers). Developed solutions, management tools, and global training, and evaluated, recommended and implemented 3rd-party products, allowing the group to meet business data and reporting needs. Presented training across the globe. Worked with senior leaders in determining the technology for the firm worldwide.
Information Systems Intern
Supported hardware and software needs of end-users and wrote troubleshooting documentation. Participated in release management activities. Designed and implemented database systems (MS Access) and developed asset management applications in Microsoft Visual Basic.
Regional Sales Director
Sold educational computer voice messaging technology to schools and districts nationwide. Managed and supported company contact tracking database system. Traveled and gave sales and training presentations around the country.
I am an energetic and friendly people person with major multitasking experience. I’m a quick learner and highly dependable. I’m creative, honest, ethical, and hard working with proven track record of being able to collaborate with teams, show leadership skills and get things done.
I have a solid history of achievement in:
Computer operation
Office management
Typing (50-60 words per minute)
Organizational skills
Work well with people
Written and verbal communication
Budgeting and financial planning
Complex problem solving
Leadership and team management
Customer service
Retail management
Teaching and training creation and delivery
Collaboration with groups and teams
Excellent situational analysis skills
My Work Experience
Retail Manager
Manage team of retail specialists. Work with regional leadership on inventory management tasks. Assist customers with their purchase needs. Complete cash and credit card transactions. Build strong relationships with customers resulting in return visits. Teaching and training employees on best practices. Design, package, and deliver retail baskets to individuals and companies.
Seminar Coordinator
Registered attendees and provided them with appropriate seminar materials. Acted as liaison between the venue and instructors. Ensured that all attendees had their needs met throughout the event.
Administrative Assistant, Physical Education Services
Registered students, alumni, faculty and staff for physical education programs and facility use. Acted as concierge for the P.E. Department. Performed office management functions such as filing, organizing, typing, and written communications. Trained new employees on office procedures.
What are People Saying?
Kirk is an amazing talent and if given the opportunity, I would work with him again without hesitation. He is a rare find, because he is extremely technical, but you would not think twice about having him work directly with customers. For those of you in the IT space, you know that is an uncommon talent. One of Kirk’s biggest assets is his ability to look at a business problem, gather facts and then deliver a very innovative solution that is simple to understand, but truly adds value for those involved.
In addition, Kirk’s positive attitude is infectious. He is pleasant to be around and has a can-do/will-do attitude. Another characteristic that sets Kirk apart is his willingness to learn about a business environment and deliver a user experience that exceeds expectations. Finally, Kirk’s core values are extremely high. The top 2 that come to mind immediately are integrity and respect.
With all of this being said, if you ever get the opportunity to work with Kirk, take advantage of the situation, because you will find the experience rewarding.
I have worked with Kirk 14 of my 25 years at Arthur Andersen and Grant Thornton both in technologist and management roles. Kirk is the consummate professional. He is very dedicated to keeping his technical skills current while ensuring his business relationships are full of integrity and trust. Any organization would be fortunate to have Kirk as a part of their senior leadership team.
I have had the privilege of working with Kirk Halliday at two separate places of business. Each time I was always impressed with the knowledge he possessed on many levels whether it was technical, business, or building relationships. In addition to being a great engineer, he is also a wonderful teacher. Kirk has a great deal of patience and enthusiasm when instructing others.
He spearheaded a program for our IT division called 4 Disciplines of Execution along with sessions for Seven Habits of Highly Effective People. I learned so much working alongside Kirk at Grant Thornton from a technical standpoint and, even more important, to be a better person. Finally, Kirk has amazing customer service and teamwork which can only be derived from his strong moral values.
I had the pleasure to work with Kirk Halliday at a recent engagement. I was very impressed with Kirk’s work ethic and attention to detail. I could literally go to Kirk at any hour of the day or night and ask a question and always received a prompt response.
Kirk’s attention to client satisfaction along with his vast technical experience was critical to the success of the engagement. Which Kirk had a deep understanding of the technical side, he could also talk in “Plain English” to those of us who were less technical.
I very much enjoyed working with Kirk and would welcome the opportunity to do so again in the future.
It was phenomenal working with Kirk Halliday. His passion and zeal for outstanding technical excellence greatly benefited our organization. Teamwork and collaboration was always at a high level. Kirk’s ability to work with a wide range of technologies is impressive. His ability to build strong teams with a focus on goals and objectives often exceeded expectations when projects were completed.
Firstly, thank you Kirk for always being my goto person for all end user related issues. Kirk and I worked for almost 2 years together for an US based client and Kirk was always there to help, although we were not there at the same location. Customer and Business has always been the priority for Kirk and he understands the complexity of having a good rapport with the users and at the same time going along with the processes.
Kirk has the right attitude to understand someone who is complaining and patiently helping them to have their problems solved. Kirk is really one man stop for most of the users / their bosses and their bosses boss when it came to end user issues regarding laptops / workstations and video conferencing. Kirk can go miles to help gain customer / end user trust and satisfaction. I would anytime like to work with Kirk, if given an opportunity.