Overview of the Service

IT strategy is a comprehensive plan that outlines how technology should be used to meet IT and business goals. Also called an IT strategic plan, is a written document that details the multiple factors that affect the organization’s investment in and use of technology.  It should cover things like technology management, cost management, people management, hardware and software management, vendor management and risk management.

TekVisor Skills

  • Focused on the future of the business

  • Ability to see the “big picture”

  • Capability planning and mapping

  • Analytical and organized

  • Strong written and verbal communication

  • Decisiveness

  • IT Service Management process definition/implementation

  • Ability to understand IT needs (many years of experience)

  • Business Relationship Management

  • Attention to detail

  • Collaboration and critical thinking

  • Complex problem solving and requirements gathering

  • Evaluating strengths and weaknesses of an organization

  • Microsoft Office suite and related applications

  • Goal setting

  • Execution effectiveness

Employee Accomplishments

Strategy Creation

  • Participated in multiple IT strategy creation core teams
  • Captured and help shaped customer demand and understood how demand aligned to current and/or future business capabilities
  • Collaborated with customers to select strategic demand items based on needs, business value, constraints, roadmap, etc.
  • Identified business customer stakeholders and worked to understand their business capabilities to map to strategic artifacts
  • Worked across IT and business groups during times of strategy creation conflict to understand needs and resolve differences
  • Drafted all or part of resulting strategic plan for review and execution
  • Collaborated to solidify the plan and release final draft to IT

Strategy Execution

  • Helped the business more fully understand the IT strategy and their role in it
  • Trained IT groups on published strategy and what their expected role in the execution was
  • Led an IT Service Team (Strategic Business Initiatives) to identify, design, develop, and support IT services across the IT Service Management (ITSM) life cycle in order to create a framework for strategic plan execution
  • Collaborated with senior IT leaders on IT strategic plans and the necessary operations (budget, technology roadmaps, etc.) resulting in increased customer productivity and satisfaction, reduced IT cost, and enhanced relationships with the business
  • Chaired an execution team to implement the Franklin Covey’s 4 Disciplines of Execution program within IT
  • Became certified in the 4 Disciplines of Execution program and trained the entire IT group on IT strategy implementation through execution excellence
  • Managed strategic execution scorecards for the IT group
  • Reviewed the IT strategy on a quarterly basis to ensure IT goals were aligned with the business strategy and made course corrections as necessary
  • Met weekly with groups to ensure the strategic alignment of team goals to the IT strategy