Overview of the Service

Project management is the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time.  A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or staffing) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value.  The temporary nature of projects stands in contrast with business as usual (or operations), which are repetitive, permanent, or semi-permanent functional activities to produce products or services.  In practice, the management of such distinct production approaches requires the development of distinct technical skills and management strategies.

The primary challenge of project management is to achieve all of the project goals within the given constraints.  This information is usually described in project documentation, created at the beginning of the development process.  The primary constraints are scope, time, quality and budget.  The secondary, and more ambitious challenge, is to optimize the allocation of necessary inputs and apply them to meet predefined objectives. The object of project management is to produce a complete project which complies with the client’s objectives.

TekVisor Skills

  • Verbal and written communication and training

  • Agile and Waterfall project management experience

  • Team and group leadership to successfully manage projects

  • Negotiation (internal and 3rd party product)

  • ITSM process implementation and governance (i.e. change)

  • Integration partner management

  • Highly organized and reliable

  • Risk management and cost control

  • Critical thinking and analysis

  • Project management tools (MS Project, Clarity, Jira, Confluence)

  • Complex problem solving and requirements gathering

  • Supplier and contract management

  • Global service and project delivery

  • Task, schedule, and time management

Employee Accomplishments

Infrastructure

  • Datacenter Server Refresh: Replaced all depreciated servers in 50 local office data centers across the country
  • UPS Refresh: Swapped 130 UPS units nationwide with the latest models and extended batteries, including power upgrades where needed
  • Datacenter Virtualization: Reduced 170 servers in 50 nationwide local datacenters down to a single physical host per location
  • Local Datacenter Backup: Managed EMC Avamar implementation as a centralized data backup solution for 50 office locations
  • Laptop Hardware Refresh: Completed hardware refresh for all PC endpoints every 24 months for 10 years
  • Data Archive Project: Deployed 50 servers in office locations to house old data, and managed the associated file server cleanup project
  • Printer/Copier Replacement and Refresh: Replaced/refreshed of over 150 multi-function printers and copiers nationwide
  • Riverbed Implementation: Rolled out Riverbed WAN optimization appliances for all 50 local office datacenters

Desktop Operating Environment

  • Operating Systems: Deployed Windows 7 and Windows 8.1 and the compatibility assessment/integration readiness of 500+ applications along with the upgrades
  • Microsoft Office Suite: Upgraded of Office 2010-2016, Microsoft Lync, Project, and Visio
  • Security Applications: Rolled out of many security applications including LogMeIn Rescue, Connected Backup, Credant, Computrace, CrashPlan, Computrace, Malwarebytes and Cisco VPN
  • Productivity Applications: Released many desktop applications including Bluebeam, NitroPDF, PrintInstaller, and Riverbed Mobile Client
  • Desktop Images: Created, integrated and deployed standard desktop image 4 x yearly for 10 years

Platform Architecture

  • Systems Management Platform: Managed extensive Microsoft System Center Configuration Manager (SCCM) deployments (2003 and 2012), including related infrastructure procurement and deployment
  • SharePoint: Managed small-scale project to implement SharePoint for team applications
  • Security Operations: Implemented of monthly security patching process on server and PC endpoints, including reporting metrics
  • Enterprise Monitoring: Ran projects for HP Openview and Microsoft System Center Operations Manager (SCOM) deployments
  • Service Management: Implemented ServiceNow (ITSM). Main responsibilities were product procurement, change management, and asset and configuration management processes

Software Development

  • Web Applications – Ran projects for the deployment of many web-based applications including but limited to:
    • A firm-wide software deployment portal
    • A systems management portal
    • A video conference calendar application
    • A conference room scheduling application
    • An IT training calendar web property
  • PC-Based Applications – Managed projects for the deployment of many PC-installed applications including but not limited to:
    • A major suite of applications for performing audits
    • A a PC troubleshooting utility
    • Microsoft Office Word and PowerPoint templates along with comprehensive graphic libraries
    • An audit engagement site management suite

Other Application Integration, Packaging, and Delivery

  • Managed projects for the development, integration, packaging and/or deployment of at least 270 additional software packages, utilities or
    training programs